Mercedes-Benz Service Frequently Asked Questions

Mercedes-Benz Service FAQs

When it's time to get your Mercedes-Benz vehicle serviced, make an appointment with our service center immediately. If you have any questions before you do so, please read along below first:

FAQ #1: Why Service Your Mercedes-Benz Vehicle With Us?

At Mercedes-Benz of Greensboro, we know what an inconvenience it can sometimes be to service your car. Long wait times, longer service times, and a confusing report of events afterwards are some of the common concerns we hear. For this reason, we work hard to make the servicing process as efficient and pain free as possible. From start to finish we have streamlined everything so that you can be in and out quickly and back to the things you love. Our service experts are also Mercedes-Benz trained and can spot and fix issues other dealerships might miss.

FAQ #2: What Services Are Offered?

Our technicians specialize in both common and custom issues for Mercedes-Benz vehicles. Whether you're simply seeking out regular maintenance or you are looking for attention to specific issues following a collision or breakdown, we've got you covered. We frequently work on oil changes, tire rotations, wiper blade replacements, battery checks, fluid flushes, and suspension checks in addition to more complicated items like engine repair, cosmetic work, and parts replacement.

FAQ #3: How Can I Make an Appointment?

If you would like to get in to see our team quickly, use our online booking form. You can either log in as a returning user and we can pull up your historical information, you can register as a new user so we can log your info, or you can simply jump ahead to the next available appointment. Choose which general service item you are looking for, pick an advisor (if you know of someone you'd like), pick a time, enter info about your vehicle, and choose to wait or use the shuttle service then we will confirm.

FAQ #4: Are There Any Service Specials?

Beyond being time consuming, we know many customers are worried about the cost of their fixes. To help ease the stress and to be easier on your wallet, we frequently offer service and parts specials. These savings rotate and may change to fit seasonal needs (winter packages, spring packages, etc.), so check back often to find what you need.

FAQ #5: What are the Service Hours?

Our service hours vary slightly from our general hours. Technicians are typically in the shop every week day from 7:30am to 6:30pm to accommodate 9-5ers. While our sales staff will be on location for Saturday limited hours, our service staff our out all weekend. To get in at a time that works for you, be sure to schedule in advance.

FAQ #7: Where Can I Order Parts?

Whether you are a DIY driver or are simply looking for a convenient and affordable way to get genuine trusted parts and accessories, check out our parts ordering form. Simply let us know a bit of basic information about your vehicle, let us know which parts you are looking for, and give us a way to get in touch with you so we can let you know when they arrive.

FAQ #8: How Do I Get in Touch With the Mercedes-Benz of Greensboro Service Center?

If you have questions at any point about your vehicle and the services it needs, recall information, or if you would like to learn more about our specials and how to redeem them, either reach out through our online contact form or call our main line. We are also available at this number to help you through the parts ordering form, to give you directional help, or to assist in any other way. We look forward to hearing from you and helping you to get back on the road safely!

FAQ #9: How Can I Leave my Car for Service if I Need it For My Life?

Wondering what your options are after dropping a Mercedes-Benz model off for professional servicing? At Mercedes-Benz of Greensboro, we prioritize convenience in these moments by providing free loaner cars for routine maintenance care to every shopper that purchased a new Mercedes-Benz model at our dealership. This vehicle access allows you to continue the work day uninterrupted while our certified mechanics work to keep your lavish vehicle operating at peak levels.